FAQs
Personalizing your keepsake
What can I personalize?
The available photo and text fields are shown on each product page. Use the options provided for that design, and check the crop, names, spelling, and date before approving your layout.
Which photo should I use?
At launch, choose a clear original of adults or a landscape, with enough room around the details you want to keep. Do not upload photos or personal details of anyone under 18 or the applicable age of majority. Children's photos are not available at launch. Screenshots and heavily cropped images may lose detail when printed. You must have permission to use the photo and text you upload.
Will my photo become a painting?
We place the image you provide into the selected design. Photo placement does not automatically turn it into a painting or illustration.
Can I order two different designs?
Personalize and add each different photo or message separately. Increasing the quantity of one personalized item means more copies of that same design.
Product details
What size are the photo prints?
The launch collection is a vertical 12 × 18 inch matte paper print, without a frame. Our Story is designed for couple and anniversary photos; Our Wedding for wedding memories; Our Family for photos of adult relatives. The collection is in preparation and ordering is not open yet.
Is this a framed print or a digital download?
The planned product is a physical paper print. A frame and a digital download are not included. Choose a frame that fits a 12 × 18 inch print if you want to frame it yourself.
What is included?
Check the selected product description for its size, material, finish, and included items. Frames, room decorations, and other styling props are not included unless expressly listed.
Will the colors look exactly like my screen?
Screens and printed materials can show colors differently. A digital preview helps you check your layout, but it is not a photograph of your finished item.
Orders and questions
Can I change an approved design or address?
Contact us as soon as possible. We will check the order's production status before confirming whether a change or cancellation is possible. Changes may no longer be possible after production starts.
When will my order arrive?
Review the delivery information offered for the product and your destination before paying. Allow time for both production and shipping. We do not promise arrival for a particular occasion unless we expressly confirm it.
How can I ask about an order?
Email redes@everlilt.com and include your order number if you have one. For an item that arrives damaged or appears incorrect, include a clear description of the issue so we can help.
Your photo
Your photo and text are uploaded to Printify's Personalization Hub. Everlilt does not use your order photo in its own marketing without separate permission. The Hub has separate terms covering storage and a content license, including promotion of its service. Please read the Hub's terms, its privacy policy, and the store's privacy policy before uploading.